Privacy Policy
Thank you for visiting www.mosseamoss.com.
This privacy policy explains how we collect, use, and protect the personal information you provide when using our website. By accessing or using this site, you accept the practices described in this policy.
These practices may change from time to time, but any updates will be posted here. Changes will apply only from the date they are published and will not be applied retroactively. We encourage you to review this policy whenever you visit our site to ensure you understand how your personal information will be used.
Please note: This privacy policy applies only to www.mosseamoss.com. If you click a link to another website, please review that site’s privacy policy.
By using our website, you (the visitor) agree to allow third parties to process your IP address to determine your location for purposes such as currency conversion. You also agree to have that currency preference stored in a session cookie (a temporary cookie removed when you close your browser) so that prices remain consistent in your local currency while you browse our site.
Collection of Information
We collect personally identifiable information—such as your name, postal address, email address, and contact number—only when you voluntarily provide it. This typically occurs when:
- Placing an order
- Signing up for our newsletter
- Contacting us via forms or email
The information you provide is used exclusively to fulfil your specific request, such as order processing, shipping, and customer support. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookie / Tracking Technology
Our website may use cookies and tracking technology, depending on the features offered. This technology is useful for:
- Identifying browser type and operating system
- Tracking visitor numbers and site usage patterns
- Customising the site for improved user experience
Cookies do not collect personal information unless you have previously provided it. If you have submitted personal details, cookies may be linked to that data to improve your browsing experience.
Aggregate cookie and tracking information may be shared with trusted service providers to help us analyse site performance and improve our services.
Distribution of Information
We may share information with government agencies or trusted third-party companies assisting in fraud prevention or investigation. This will only occur when:
- Permitted or required by law
- Necessary to protect against or prevent actual or potential fraud or unauthorised transactions
- Required to investigate fraud or security breaches that have already taken place
The information provided in such cases is not shared for marketing purposes.
Commitment to Data Security
Your personal information is kept secure. Only authorised employees, agents, and contractors—who have agreed to keep your data confidential—have access to this information.
All emails and newsletters sent from our site provide the option to opt out of future communications.
Privacy Contact Information
If you have any questions, concerns, or comments regarding this privacy policy, you may contact us using the details below:
Phone: +27 82 562 0695
Website: https://mosseamoss.com/pages/contacts/